Privacy Policy
Last updated:
1. Information We Collect
We may collect the following types of information:
- Personal identification information (name, email address)
- Contact information you provide when booking sessions
- Health and fitness information you voluntarily provide
- Payment information for session bookings
- Usage data and website analytics
- Cookies and tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our fitness services
- Process bookings and payments
- Communicate with you about sessions and updates
- Improve our services and website
- Send you relevant information about our services (with your consent, and you can opt-out at any time)
- Comply with legal obligations under Australian law
Direct Marketing and Spam Act 2003: We comply with the Spam Act 2003 (Cth). We will only send you commercial electronic messages (emails, SMS) if you have consented, or where permitted by law. All marketing communications will include our contact details and an unsubscribe facility. You can opt-out of receiving marketing communications at any time by contacting us or using the unsubscribe link in our emails. We will process your opt-out request within 5 business days.
3. Australian Privacy Principles
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and manage your personal information in accordance with Australian privacy law.
We process your personal information based on:
- Consent: When you provide explicit consent for specific processing activities
- Contract: To fulfil our contractual obligations when you book sessions
- Legal obligation: To comply with applicable Australian laws and regulations
- Legitimate interests: To improve our services and communicate with you
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With service providers who assist us in operating our business
- When required by law or to protect our rights
- In connection with a business transfer or merger
- With your explicit consent
We do not sell your personal information to third parties.
5. Data Protection and Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:
- Secure storage of personal information
- Encryption of sensitive data
- Regular security assessments
- Access controls and staff training
However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 (Cth), you have the following rights:
- Access: Request access to your personal information we hold about you
- Correction: Request correction of inaccurate, incomplete, or out-of-date information
- Complaint: Make a complaint about how we handle your personal information
- Anonymity: Interact with us anonymously or using a pseudonym where practicable
- Opt-out: Opt-out of direct marketing communications at any time
To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe (usually 30 days).
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
When we no longer need your information, we will securely delete or anonymize it.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Third-Party Services
We use the following third-party services that may collect information:
- Google Analytics: To analyze website usage and improve user experience
- Google Ads Conversion Tracking: To measure the effectiveness of our advertising campaigns
- Google Ads Remarketing: To show relevant advertisements to visitors
- Google Maps API: To display location information and maps on our website
These services have their own privacy policies. We encourage you to review them.
11. Use of Cookies
We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences and understand how you use our site. For more detailed information about our use of cookies, please see our Cookies Policy.
12. Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
13. Complaints and Contact Information
If you have questions about this Privacy Policy, wish to exercise your rights, or wish to make a complaint about how we have handled your personal information, please contact us:
Email: community@quezrioniz.world
Phone: +61 420 791 330
Address: 173 Oxley Rd, Graceville QLD 4075, Australia
Making a Complaint: If you are not satisfied with how we have handled your complaint, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au